Voice and Data Integration

Unifying telephony and computers is the future of telecommunications. Think of how computers and phones have revolutionized the way business is conducted and how people communicate, then imagine the seamless integration of them.

One of the most popular integrations to date is with CRM (Customer Relationship Management) systems, such as Salesforce.com or Microsoft Dynamics CRM. When deployed, incoming calls produce a "screen pop" on the user's screen with information relevant to that specific caller. This software can present the user with the caller's name, account history, payment history, or any other tracked data relevant to the phone call. This process eliminates the timely process of identifying the caller and their history, allowing employees to be more productive with thier time on the call.

This is just one of virtually infintate integrations Pacific Swell can develop for their customers. In fact, we already have experience developing other integrations such as:

• Web-based directories with Click-to-Call capabilities
• Social Networking telephony Integration
• Time tracking and accounting (Lexis Nexus Time Matters)
• Event-driven outbound phone calls and/or conferences
• Telephone credit card payment systems
• Call control programming interfaces (APIs)
• Location-aware call routing and automation
• Call recording and storage
A Voice over IP infrastructure lays the foundation to unlock dramatically beneficial applications for your business. Contact us today to learn more about what we can do for your business.