Voice and Data Integration

Unifying telephony and computers is the future of telecommunications. Think of how computers and phones have revolutionized the way business is conducted and how people communicate, then imagine the seamless integration of them.

See the Salesforce.com Integration in Action

One of the most popular integrations to date is with CRM (Customer Relationship Management) systems, such as Salesforce.com or Microsoft Dynamics CRM. When deployed, incoming calls produce a "screen pop" on the user's screen with information relevant to that specific caller. This software can present the user with the caller's name, account history, payment history, or any other tracked data relevant to the phone call. This process eliminates the timely process of identifying the caller and their history, allowing employees to be more productive with thier time on the call.

This is just one of virtually infintate integrations Pacific Swell can develop for their customers. In fact, we already have experience developing other integrations such as:

Web-based directories with Click-to-Call capabilities
Social Networking telephony Integration
Time tracking and accounting (Lexis Nexus Time Matters)
Event-driven outbound phone calls and/or conferences
Telephone credit card payment systems
Call control programming interfaces (APIs)
Location-aware call routing and automation
Call recording and storage