VoIP Consulting

Custom Business Voice Solutions

Integrate voice with mission-critical applications and databases, including CRMs, MS Office, or custom software. Interactive Voice Response systems (phone based menus), Pay-by-phone, appointment reminders and notifications, and web-enabled solutions are a few examples of applications that may be developed to integrate with your business systems.

• Save time and improve efficiency by unifying business systems
• Streamline and optimize business operations
• Improve business-to-business, business-to-customer, and employee-to-employee communications

Inter-site VoIP CoreConnect

Toll-free, extension-based dialing for inter-office calls for businesses with 2 to 200 locations with no single point of failure. Inter-operates with VoIP or TDM based phone systems for maximum compatibility at minimal capital cost. Serves as the foundation to powerful Business Integration Solutions (see below). Provides business continuity capabilities for voice systems.

• Realize cost savings and increased productivity without a large capital investment
• Next-generation technology provides future-proof infrastructure
• Facilitates upgrades to VoIP phone systems

Call/Contact Centers

VoIP enablement and integration with legacy call center equipment, highly integrated and customizable call-center solutions, architecture ideal for business continuity. Hosted call-center solutions reduce capital investment costs.

• Leverage existing PBX/ACD investments
• Enable home-based operators
• Integrate call-center facilities for unified platform

Wireless / Mobile Users

Add full-featured wireless handsets that utilize a corporate Wi-Fi network. Integrate cellular phone and wireless office phone onto one device (i.e. Blackberry, Nokia) [under development].

• Carry a single device for cell phone and wireless office phone
• Never miss a call while away from the desk
• Elimiante cell-phone usage and costs while on-site